GoToGo Travel Solutions – Privacy Policy
1. Introduction
GoToGo Travel Solutions (“GoToGo”, “we”, “our”, “us”) operates four key service verticals:
- GoToGo Fleet: Chauffeur-driven premium car rental services
- GoToGo RoomsnVenues: Personalized hotel & venue booking support
- GoToGo Shuttle to Agra: Curated one-day experiences for corporates & international guests
- GoToGo Airport Shuttle: Daily shuttle service from Gurgaon to IGI Airport
This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with any of our services, website, or customer support channels. We are committed to maintaining the highest standards of privacy and safeguarding your personal data.
2. Information We Collect
Depending on the service you use, we may collect the following:
Personal Information
- Name
- Email address
- Phone number / WhatsApp number
- Pickup & drop details
- Booking preferences
- Hotel names (for RoomsnVenues or Airport Shuttle pickups)
- Travel preferences (fleet, shuttle, tours)
Usage Information
- Browser type
- Device type
- IP address
- Pages viewed
- Time spent on website
- Referral URLs
Location Information
(For Fleet, Shuttle & Airport Shuttle Services)
- GPS location shared by drivers during assigned rides
- Geolocation permissions from mobile devices (for seamless booking)
Mobile Device Information
- Device model
- Operating system
- Mobile browser
- Interactions with app/web pages
SMS/OTP Data
With your permission:
- To send and verify OTPs
- To auto-fill verification codes
Note: We do NOT share SMS data with third parties except as required for verification.
3. Why We Collect This Information
We use the information to:
- Process and manage bookings
- Personalize stay/venue options (RoomsnVenues)
- Optimize travel routes (Fleet & Shuttle)
- Ensure on-time airport drops (Airport Shuttle)
- Improve our service experience
- Share promotions and updates
- Conduct surveys and collect feedback
4. Security
We have implemented strict technical and procedural safeguards to ensure your data is secure against unauthorized access, loss, or misuse.
5. Cookies
Cookies help us analyze traffic and enhance user experience. You may disable cookies at any time, though this may limit certain website features.
6. External Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
7. Sharing Information
We do not sell or lease your data. Information may be shared only when:
- Required to fulfill your booking (hotels, drivers, etc.)
- Required by law
- You have explicitly opted in for promotional communication
8. Account Deletion
If GoToGo introduces user accounts, you may request deletion at any time. Deleted accounts are fully removed, including booking history.